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Weekend Customer Services Assistant

Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers?  Can you make a positive contribution to our team?  

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff.  We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.

We’re looking for someone committed to excellent customer service.  You’ll be joining the weekend team working in one of the 4 main campus libraries, helping staff our reception desks, and making sure the library space is tidy and prepared for use. You’ll help move and shelve stock: this involves lifting, manual handling and working at height. 

We need to be flexible and responsive to changing demands on our time to make sure we maintain our opening hours and service standards. 

To explore the post further or for any queries you may have, please contact: 

Library HR team, hr@library.leeds.ac.uk 


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 2
Salary:  £16,420 to £17,361 p.a. pro rata
Apointments will be made on or above £17,046 p.a. pro rata
Working Time:  working alternate weekends, 15 per week during core service and 7.5 per week during non-core summer vacation
Post Type:  Part Time
Contract Type:  Ongoing
Release Date:  Thursday 05 September 2019
Closing Date:  Thursday 19 September 2019
Reference:  CSLIB1208
Downloads:  Candidate Brief  

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

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