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Sunday Evening Customer Services Assistant

Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers?  Can you make a positive contribution to our team?  

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff.  We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.

We’re looking for someone committed to excellent customer service.  You’ll be joining the Sunday evening team that works across our 3 of our main campus libraries, helps monitor the fabric of the building, makes sure the library space is tidy and prepared for use, and assists customers at our reception desks. You’ll help move and shelve stock, and also provide support to our own staff by setting up rooms and moving equipment: this involves lifting, manual handling and working at height.   

We need to be flexible and responsive to changing demands on our time to make sure we maintain our opening hours and service standards.  

To explore the post further or for any queries you may have, please contact:

Library HR

Email: hr@library.leeds.ac.uk

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 2
Salary:  £16,420 to £17,361 p.a. pro rata
Working Time:  Alternate Sundays, from 17:00 – 00.30, from late September through to the end of the Summer examination period
Post Type:  Part Time
Contract Type:  Ongoing
Release Date:  Tuesday 26 November 2019
Closing Date:  Tuesday 10 December 2019
Reference:  CSLIB1220
Downloads:  Candidate Brief  
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