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Weekend Customer Services Assistant

Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers?  Can you make a positive contribution to our team?  

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff.  We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.

We’re looking for someone committed to excellent customer service.  You’ll be joining a team that staffs service points, answers enquiries, manages customer behaviour and carries out administrative tasks.  You’ll also be responsible for supervising staff and operations when the site manager is off-site, and helping with training. 

We need to be flexible and responsive to changing demands on our time and developments in our services to meet customer expectations.

Intrerviews will take place on Thursday 18th and Friday 19th December

To explore the post further or for any queries you may have, please contact:

Library HR


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 4
Salary:  £19,612 to £22,417 p.a. pro rata
Working Time:  13.5 hours per week on alternate weekends plus 4 hours every week from September to June
Post Type:  Part Time
Contract Type:  Ongoing
Release Date:  Tuesday 26 November 2019
Closing Date:  Tuesday 10 December 2019
Interview Date:  See advert
Reference:  CSLIB1221
Downloads:  Candidate Brief  
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