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Front Line Services Technician

Do you enjoy helping people with IT solutions? Are you passionate about IT and customer service? Do you have experience of working in a customer facing technical support role?

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services. 

To explore the post further or for any queries you may have, please contact:

Vaseem Mohammed, IT Operational Leader (Front Line Services)
Tel: +44 (0)113 343 2489, Email: V.Mohammed@leeds.ac.uk 

 


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Technical Support
Grade:  Grade 4
Salary:  £19,202 to £22,017 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Wednesday 03 July 2019
Closing Date:  Wednesday 17 July 2019
Interview Date:  Tuesday 06 August 2019
Reference:  CSUIT1276
Downloads:  Candidate Brief  

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

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