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Application Support Analyst

Are you interested in building your professional experience through supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?

Your role will be focused on providing support and maintenance for a diverse range of existing services and applications within the Application Support IT team, initially focusing on SharePoint and Office 365 Applications. Your excellent communication skills will be utilised when working with a wide range of IT colleagues, stakeholders and users. You will be part of a team delivering support for services that underpin a range of business critical activities. You will ensure that requests and incidents are effectively responded to in a timely manner and to meet customer satisfaction levels. 

You will utilise skills, knowledge and experience gained through working in a technical support role to provide high quality proactive and reactive application support. You will answer technical queries, troubleshoot system issues and problems across a diverse portfolio of applications. You will work effectively as part of a team, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering high quality customer focussed application support services.

Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation is maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance.

To explore the post further or for any queries you may have, please contact: 

Holly Rae, IT Operational Lead (Application Support)

Tel: +44 (0)113 343 2030, Email: H.Rae@leeds.ac.uk 

 

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Technical Support
Grade:  Grade 5
Salary:  £22,659 to £26,243 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Friday 05 July 2019
Closing Date:  Sunday 21 July 2019
Reference:  CSUIT1279
Downloads:  Candidate Brief  
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