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Duty Operations Manager (Security)

Are you passionate about delivering excellent customer service? Do you have experience of managing and motivating staff? Do you want to be part of the management team for our Security Service, which ensures the safety of University staff, students and visitors, property and equipment, 24 hours a day, 365 days a year?

As Duty Operations Manager (Security) you will help to lead and manage day to day operations within the Security Service, ensuring the highest standards of service in providing a safe environment for the university community. Our main university campus, where the majority of our activity is based is located on edge of Leeds city centre, and with 33,000 students and 8,000 staff it is home to a vibrant and diverse community.

You will be a critical link between the service, partner services, University departments and the senior management team. This link will ensure you respond to critical incidents, daily operational issues and the planning process in a coherent way. 

You will have extensive experience of leading and managing teams of security staff within a security, facilities management or customer service environment along with an ability to assess and diffuse difficult situations in a calm and professional manner. With excellent communication and organisational skills you will have experience of producing written reports, managing data and using a variety of systems. You will have a proven ability to provide excellent customer service combined with a drive for continuous improvement. 

A flexible approach is important as you will be required to work a rotating shift pattern agreed on an annual basis, which includes day, weekend and night shifts. 

We welcome and encourage applications from all sections of the community. For this role we would particularly welcome applications from women, as they are underrepresented within the Service. We will select the best candidate solely on the basis of merit and ability to do the job.

To explore the post further or for any queries you may have, please contact:

Malcolm Dawson, Security Services Manager


Location:  Leeds - Main Campus
Faculty/Service:  Facilities Directorate
School/Institute:  Security Services
Category:  Operational Support
Grade:  Grade 6
Salary:  £27,025 to £32,236 p.a.
plus current Security Service weighting allowance of £3,300 p/a
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Wednesday 07 August 2019
Closing Date:  Tuesday 27 August 2019
Reference:  FDSEC1024
Downloads:  Candidate Brief  
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