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Student Education Service Assistant

Do you enjoy providing a high level of customer service? Would you like to support international students with their enquiries? Do you have excellent computer skills?

The Student Services Counter and International Student Advice team provide the first point of contact for a wide range of student queries and services for new and current students. The University has over 7,000 international students arriving each year from 150 different countries. We value the rich cultural diversity of our student body and aim to make Leeds a truly welcoming place to study. In order to support our international students and to ensure that the University can continue to admit them, we need to ensure that they have all the required documentation and support to help them during their time at the University of Leeds.

You will work across two busy areas which incorporate back office and customer facing services: the Student Services Counter and the International Student Enquiry desk. You will facilitate cross functional working between the two counters and effective knowledge transfer to deliver a broader service to students at both locations. 

With excellent interpersonal, customer service and team working skills you will have the ability to carry out tasks effectively under pressure with consistent accuracy and attention to detail.  

To explore the post further or for any queries you may have, please contact:

Dr Renato Pallassini, Student Education Service Manager (Student Support & Counter Services)

Tel: +44 (0)113 343 8298, email: r.pallassini@leeds.ac.uk 


Location:  Leeds - Main Campus
Faculty/Service:  Student Education Service
School/Institute:  Student Operations
Section:  Student Support & Counter Services
Category:  Administrative and Clerical Support
Grade:  Grade 4
Salary:  £19,202 to £22,017 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 08 October 2019
Closing Date:  Sunday 20 October 2019
Reference:  SESSO1113
Downloads:  Candidate Brief  
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