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Student Support and Counter Services Supervisor

Are you a highly customer focussed and meticulous individual? Relish the opportunity to build relationships?  Do you have a passion for providing an exceptional quality service and the skills required to supervise and coordinate teams?  

Working in tandem with supervisors, you will be capable of ensuring an effective and efficient service is given by the team of front line advisors to students, staff and other visitors within a high demand business area. This effectiveness and efficiency will also be mirrored in the services provided to our students remotely and to our alumni. Although based in the Student Services Centre (SSC) you will work collaboratively with other frontline services within the Student Education Service (SES) in order to establish a consistent approach to dealing with student enquiries 

You will organise the team in terms of working arrangements, working closely with other areas of the SES to ensure the service is of the highest quality in terms of efficiency, comprehensiveness and timeliness. You will also be responsible for the training and development of the team members. 

To explore the post further or for any queries you may have, please contact:

Dr Renato Pallassini, Student Education Service Manager 

Tel: +44 (0)113 343 8298, email: r.pallassini@leeds.ac.uk 


Location:  Leeds - Main Campus
Faculty/Service:  Student Education Service
School/Institute:  Student Operations
Section:  Student Support & Counter Services
Category:  Administrative and Clerical Support
Grade:  Grade 5
Salary:  £23,067 to £26,715 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 29 October 2019
Closing Date:  Tuesday 12 November 2019
Reference:  SESSO1125
Downloads:  Candidate Brief  

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

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