Interviews are expected to take place 21st and 22nd October

This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. 

Do you enjoy helping people with IT solutions? Are you passionate about IT and customer experience? Do you have substantial experience of working in a customer facing technical support role, and the ability to share best practice and collaboration? 

As part of the Campus IT Front Line Services Service Desk Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for supporting the effective performance of the team you will be responsible for managing complex communications, working on high priority, major and critical incidents as well as service triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users. You will be responsible for providing advice and guidance for more complex queries and complaints as well as supporting colleagues through call coaching and mentoring. 

You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.  

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

and much more!

To explore the post further or for any queries you may have, please contact:

Andrei Ungurean, IT Operational Lead

A.Ungurean@leeds.ac.uk

Closing Date: 08 Oct 2026

Section: Technical Support

Salary: £29,588 to £33,002 per annum

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you someone who enjoys building relationships, connecting people and ideas, and helping organisations make the most of technology? 

The University of Leeds is one of the top 80 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

This is a highly collaborative role at the interface between IT and the University, focused on understanding business needs and ensuring technology enables the successful delivery of faculty and service priorities. Acting as a strategic partner, you will work across organisational boundaries to connect people, processes and technology, helping colleagues shape demand, prioritise investment, access the right support, and coordinate the delivery of digital change.

Success in this role depends on your ability to influence, build trusted partnerships, and bring together diverse stakeholders with different priorities and perspectives. You will champion a user-centred approach, translate business needs into solutions, improve communication and engagement, and ensure the right expertise is brought together at the right time. Through collaboration, continuous improvement and a focus on customer experience, you will help create a more connected, responsive and effective IT service that supports both local priorities and the University's wider strategic ambitions.

What we offer in return:

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.
• And much more!  

Visa Eligibility: Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa. For research and academic posts, we will consider eligibility under the Global Talent visa. For more information please visit: https://www.gov.uk/global-talent

To explore the post further or for any queries you may have, please contact:

Ann-Marie Hartland, Director of Digital Engagement and Experience

Email: A.M.Hartland@leeds.ac.uk 

Closing Date: 06 Oct 2026

Section: Professional & Managerial

Salary: £61,759 to £73,708 per annum

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements

Are you looking for a role which will contribute to global change? Can you use your knowledge and skills in software delivery to work in a key automation role within the development team? Are you passionate about introducing streamlined and effective deployment processes? 

Using a combination of different technologies, you will primarily be responsible for non development activities required to support software development work within the team. This will include writing Azure DevOps Pipelines, using YML and the Azure DevOps GUI to produce workflows for release management. You will have experience of developing these technologies from the ground up and be expected to take the lead role in implementing these across IT. 

Using your experience of workflows and automation in Azure DevOps Pipelines you will provide best practice guidance on the configuration and implementation of this technology. You will work with other IT teams where required to support maintenance of pipelines, and develop the ability to carry out production deployments using this technology and be expected to take the lead role in implementing these across IT. 

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa. For research and academic posts, we will consider eligibility under the Global Talent visa. For more information please visit: https://www.gov.uk/global-talent 

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5%
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Amanda Lassu, Operations Manager

Email: a.lassu@leeds.ac.uk

Closing Date: 04 Oct 2026

Section: Professional & Managerial

Salary: £41,064 to £48,822 per annum

The interviews are expected to be held on the 4th  and 5th November 2026

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements

Are you passionate about pushing the boundaries of research and innovation through technology? Do you have a background in research computing? Do you want to further your career in one of the UK’s leading research-intensive Universities?

The University of Leeds is one of the top 100 universities in the world and one of the top 35 most international universities in the world. We have a truly global community, with more than 30,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.

The Research Computing team at the University of Leeds is a cornerstone of the university’s research efforts, designing, building and supporting innovative solutions to research problems and supporting our research community across a range of domains including Artificial Intelligence, Bioinformatics, Computational Fluid Dynamics, Digital Humanities, Data Science, and other data- and compute-intensive research areas. We work collaboratively across the University to support reproducible, sustainable, and effective digital research practices, including close collaboration with Research Infrastructure Engineering, Library, and specialist digital research support teams.

As a Research Software Engineer, you will contribute to the development and support of research software, workflows, and computational approaches, while also helping researchers make effective use of institutional and national research computing infrastructure, including HPC and related platforms. The role combines technical delivery, collaborative problem-solving, user support, training, and community engagement across a diverse portfolio of research and service activities.

You will join a collaborative and growing team that values sustainable research practices, knowledge sharing, inclusive professional culture, and continuous learning. The team actively contributes to local, national, and international research software engineering and digital research communities, including workshops, internships, conferences, and collaborative initiatives that help strengthen digital research capability across the sector.

This role offers an exciting opportunity to contribute to a vibrant research environment while developing expertise across a broad range of digital research technologies, practices, and disciplines. 

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact:

Sorrel Harriet, Lead Research Software Engineer 

Email: S.Harriet@leeds.ac.uk 

Closing Date: 11 Oct 2026

Section: Professional & Managerial

Salary: £41,064 to £48,822 per annum