You'll have experience of working in a customer facing role with the ability to engage positively and proactively with customers. You'll also have excellent communication and interpersonal skills, be able to work well with others, and have great attention to detail.

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.  

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.  Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions.

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact:

Lynne Thompson-Customer Services Manager 

Email: l.thompson@leeds.ac.uk

Closing Date: 31 May 2026

Section: Administrative and Clerical Support

Salary: £25,249 to £26,093 per annum pro-rata

We are open to discussing flexible working arrangements.

Are you a University of Leeds graduate looking to start your career or are you an undergraduate student looking for a placement year opportunity as part of your degree? Do you want to gain skills and experience in communications, whilst also making a positive contribution to our Libraries and to students studying at Leeds?

We are looking for a proactive and creative individual to support the delivery of our communication and engagement activities. You will have excellent communication skills and be able to interact with a diverse range of people. You’ll enjoy using your initiative to solve problems and your creativity to produce engaging content across a range of channels.

Our Libraries are key to student success, providing access to information and resources for study and research projects, developing academic and digital literacies alongside subject knowledge, and creating physical and digital spaces for different learning styles to flourish. We spark intellectual curiosity and enable new discoveries through our rich collections and we connect ideas, knowledge and communities.

Our internship role is a fantastic opportunity for you to contribute to the Libraries and University, whilst developing your skills and experience. You will promote the Libraries and engage students with our resources, events and services. You would start with us in September 2026, to work throughout the 2026/27 academic year.

You will gain experience in developing and delivering effective communications and engagement campaigns for different audiences within a complex institution. You will also develop vital transferable skills, essential for your future career. There will be opportunities to get involved in various projects and initiatives that support the Libraries vision, Knowledge for All, and our culture shift.

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions.

To explore the post further or for any queries you may have, please contact:

Katy Sidwell, Communications and Web Content Manager: c.a.sidwell@leeds.ac.uk

Richard Worth, Communications Officer: r.worth@leeds.ac.uk

Closing Date: 09 Jun 2026

Section: Administrative and Clerical Support

Salary: £25,249 to £26,093 per annum