This role requires regular working across the residential portfolio and University campus. There will be a requirement to work weekends, University open days, intake periods and University closure days. Flexibility will be required in line with the needs of the service.

Can you lead and motivate teams to deliver an excellent customer experience and achieve service goals? Do you have significant management and leadership experience gained in a student accommodation and student support related role? We are recruiting a Student Living & Partnerships Manager to lead and manage the University’s Residence Life & Accommodation Office.

Reporting to the Head of Residential Services and working closely with senior colleagues across the Facilities Directorate and wider University, the post holder will play a key role in delivering high quality accommodation services and exceptional customer experience.

The post holder will provide strategic oversight of residential partnerships and supplier relationships, supporting consistency of approach, service standards and governance across the residential portfolio.

The University’s Residential Service operates, manages and leases circa 8500 student beds and generates an annual income of £65 million.

The Residence Life & Accommodation Office are responsible for the management and administration of student accommodation including marketing; applications and allocations, rent collection, communications with residents, student conduct, welfare and social events planning in Residences.

The role will require an Enhanced DBS Check.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

and much more!

To explore the post further or for any queries you may have, please contact:

Rebecca O'Hare, Head of Residential Services

Email: R.L.OHare@leeds.ac.uk

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.

Closing Date: 16 Oct 2026

Section: Professional & Managerial

Salary: £51,753 to £59,966 per annum

Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent, IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self-motivated when required?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

You will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.

Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12.00pm to 8:00pm.

The post also requires a Basic Disclosure Check.

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.

What we offer in return

And much more! 

To explore the post further or for any queries you may have, please contact:

Heidi Turner, Senior Residences Manager 

Email: H.Turner2@leeds.ac.uk 

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief. 

Closing Date: 12 Oct 2026

Section: Operational Support

Salary: £26,707 to £28,778 per annum