Customer Service Assistant

Interviews are expected to be held Tuesday 25th November 2025

There are 2 roles available:

Ongoing contract – Full Time – Term Time Only, working 36 weeks per year – Sunday to Thursday – 16:30 – 00:30

Fixed Term Contract to 18.06.2026   – Full Time – Term Time Only – Sunday to Thursday – 16:30 – 00:30

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.  

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What we offer in return:

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5% of salary.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact:

Skye Tinsley, Customer Service Manager

Email: S.Tinsley@leeds.ac.uk