Front of House Manager

Do you have experience leading a team of customer service advisors? Do you have a background in customer service?

We are seeking a Front of House Manager to lead and motivate a team of customer service advisors, providing support to all indoor sports facilities. Working alongside our Duty Management team, you will provide support in the safe and effective operation of our sports facilities and provide support to the Senior Management team and to staff across the service.

You will have experience of working in a leadership or management role,with a background in customer service. You will have excellent communication, planning and organising skills, with the ability to work effectively with others, and work under pressure in challenging situations.

You will be responsible for managing staff rotas, and the recruitment and training of your team. Your role is required to work with colleagues across the Sport & Physical Activity service, supporting the operation of the facilities and the operations management teams.

This role will require working across the hours which the business is open, this includes evenings and weekends. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required. 

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