Interviews are expected to be held 22 July 2025
This role is full time, working on a shift basis which includes early mornings 0600 start, evenings 2300 finish and one full weekend per calendar month. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required.
This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
Do you have experience working in a sport, leisure, fitness or hospitality facility within a management role? Do you have experience of leading and managing a team? Do you have experience of working in a customer service environment?
We are seeking a Front of House Duty Manager to lead and motivate a team of customer service advisors, providing support to all indoor sports facilities. Working alongside our Duty Management team, you will provide support in the safe and effective operation of our sports facilities and provide support to the Senior Management team and to staff across the service.
You will have experience of working in a management role, with a background in customer service and leisure or hospitality management. You will have excellent communication, planning and organising skills, with the ability to work effectively with others, and work under pressure in challenging situations.
You will be responsible for managing staff rotas, and the recruitment, training and development of your team. Your role is required to work with colleagues across the Sport & Physical Activity service, supporting the operation of the facilities and the operations management teams.
Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa
What we offer in return
- 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
To explore the post further or for any queries you may have, please contact:
Rob Henriques, Assistant Operations Manager
Email: r.v.henriques@leeds.ac.uk
Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief