This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
Do you want to be part of a professional and friendly student enquiry service, committed to providing timely, consistent, and accurate information for students? Have you worked in a busy and professional customer service role delivering excellent user experiences? Are you a confident communicator who can remain calm, professional and friendly under pressure? Are you organised, accurate, and can you manage multiple tasks at the same time?
The Student Information Service (SIS) is a key Student Education Service development with the vision to deliver a sector leading central enquiry service. As a customer service practitioner, you will join this friendly and professional team to deliver front line, multi-channel information and enquiry services. The role will include both supporting students and post-graduate researchers (PGRs) face to face at Campus Information Points and also working remotely via email, phone, or other remote channels.
In this role you will be providing high-quality enquiry support for our diverse community of students across the institution in line with the University of Leeds Service Excellence Framework. Using a variety of resources, you will provide accurate and detailed information in clear and accessible ways, using your judgement to know when to ‘hand off’ more complex enquiries to experts in services and departments.
You will support the Service to develop and improve by feeding in your insights from the frontline as we refine and improve our service offering, working alongside our partners and colleagues in service teams, schools and faculties, and communications. Your support as a frontline adviser working daily on a part time basis will ensure that the service can always run smoothly and efficiently at our particularly busy parts of the day.
You will need to have a strong customer service focus and excellent communication skills; both verbal and written. You will need to be able to maintain confidentiality and be committed to offering an inclusive and accessible service.
This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.
What we offer in return:
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
To explore the post further or for any queries you may have, please contact:
Name: Katrina Firth, SIS Manager
Email: k.l.firth@leeds.ac.uk