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Customer Services Assistant

Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers? Can you make a positive contribution to our team?

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff. We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.

We’re looking for someone committed to excellent customer service.  You’ll be joining the morning team that works across our 4 main campus libraries, opens buildings, helps monitor the fabric of the building, makes sure the library space is tidy and prepared for use, and helps staff our reception desks. You’ll help move and shelve stock, and also provide support to our own staff by setting up rooms and moving equipment: this involves lifting, manual handling and working at height.   

We need to be flexible and responsive to changing demands on our time to make sure we maintain our opening hours and service standards

experience of opening/closing public buildings

You may occasionally be asked to help staff the Library outside your normal contracted hours to maintain opening hours and service standards.

To explore the post further or for any queries you may have, please contact:

Library HR -

Further information about the Library

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 2
Salary:  £17,046 to £17,361 p.a. pro rata
Post Type:  Part Time
Contract Type:  Ongoing
Release Date:  Thursday 13 February 2020
Closing Date:  Thursday 27 February 2020
Reference:  CSLIB1233
Downloads:  Candidate Brief  
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