Frequently Asked Questions - Technical

  1. How can I protect my account?
  2. Why is my email address rejected by the registration process?
  3. My login email address / password doesn't work?
  4. How can I change my details, including my email and home address?
  5. I have forgotten my password, what can I do?

  1. How can I protect my account?

    You can protect your account by following these guidelines:

    • If using a public computer, such as in a library or Internet café, always log off when you’ve finished using the site;
    • Keep your passwords to yourself and try not to write it down - anyone who knows your password can access your account;
    • Do not use dictionary words, your name, your partner’s name, your e-mail address or other personal information that can be easily obtained;
    • Change your password frequently; and;
    • Avoid using the same password for accounts on different websites.
  2. Why is my email address rejected by the registration process?

    If your email address is being rejected when you try to register it is usually because our system has identified that the email address you are using already exists.

    It could be that you have previously successfully registered on our system but have either forgotten, or did not realise your registration was successful at the time.  If you think this is the case you will simply need to reset your password to gain access to your account again.  Please see the FAQ for forgotten passwords.

    If you are still unable to login please contact our HR team who will be happy to help.

  3. My login email address / password doesn't work?

    To access your account you need to supply your email address and password; the details you give will need to match the information we have held in our system.

    The most common reasons for not being able to login are because you have either entered your email address, password or both incorrectly.  Please check to make sure that the information you supplied is correct and remember that the passwords are case sensitive.

    If you know that your email address is correct and you simply can't remember your password, you may can follow the FAQ for forgotten password.  If you are still unable to login please contact our HR team who will be happy to help.

  4. How can I change my details, including my email and home address?

    Please log in into your account, and click on the ‘Update Contact Details’ option under ‘Login Options’ located on the right-hand side. Change the relevant section, and then at the bottom of the page click ‘update’.

    If you have changed your email address and no longer have access to the email address you used to register, please contact our HR team with details of your old and new email address.

  5. I have forgotten my password, what can I do?

    Resetting your password is very straight forward. Just click on the 'Forgotten Details' link in the 'Login' section on the Homepage and enter your email address to receive a reset link.

    You can also change your password at any time through the 'My Details' section.

    If you have any problems at all, please cour HR team.

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